Privacy Policy
How we handle your information when you discover, connect and do business locally.
Effective and last updated: 10 October 2026
1. Who we are
Urua Ator is a local marketplace and service-discovery platform operated by WEMEND FACTORY LTD (RC 9724752). We act as the data controller for personal information processed to operate this platform. This notice covers our website, accounts, provider listings, enquiries, request-based bookings and related support services.
2. Information we collect
Account information includes your name, email address, telephone number, selected role and authentication records. Password authentication is handled by our authentication system; passwords are not displayed to providers or administrators. When you choose Google sign-in, we receive basic account information such as your Google account identifier, name, email address and profile image when supplied. We do not request access to your Gmail messages, Drive files or contacts for sign-in.
3. Listings, requests and uploaded evidence
Providers supply business descriptions, contact details, services, prices, areas served, availability and photos. Customers may supply request descriptions, pickup and destination areas, preferred dates, budget, contact details and optional photos. We also process reviews, favourites, reports and messages where those features are available. If you submit verification evidence, such as identity, business or vehicle documents, it is handled separately from public listing photos and is not intended for public display. Do not upload identification documents to a public gallery or include unnecessary sensitive information in requests.
4. Technical information and local storage
We process necessary authentication/session information and technical information associated with requests to our infrastructure. The platform records interactions such as profile views, call and WhatsApp clicks and enquiries to provide provider analytics and help prevent abuse. Essential browser storage or cookies may keep you signed in and maintain authentication flows. We do not currently operate advertising trackers or sell personal information. Clearing browser storage can sign you out.
5. Why we use information
We use information to create and secure accounts; verify email addresses; deliver account verification and password-reset emails; publish the listing details you choose to make public; send your enquiries to the selected provider; manage requests and reviews; support verification and moderation; prevent fraud and spam; provide usage analytics; and respond to support requests. We do not use account information for unrelated marketing without an appropriate permission or other lawful basis.
6. Our lawful bases
We rely on performing our agreement with you for account and marketplace services; legitimate interests for proportionate security, fraud prevention, moderation and service improvement, subject to your rights; consent where required for optional processing; and legal obligations where applicable. You may withdraw consent for processing that relies on consent, without affecting processing already carried out lawfully.
7. What others can see
Public provider profiles, business contact details, service areas, public gallery photos and published reviews are visible to visitors and may be indexed by search engines. The provider you contact receives the details needed to handle your request. Private account information, verification documents and non-public requests are restricted to relevant account holders, authorised platform personnel and service providers as needed. A provider may retain information you share directly under its own privacy practices.
8. Service providers and external links
We use Convex for backend database, authentication and file services, hosting infrastructure used by ChatGPT Sites/Cloudflare to serve the website, and Resend for transactional email delivery. Google processes information when you use Google sign-in. Clicking WhatsApp or calling a provider takes your communication outside Urua Ator; WhatsApp, Google and providers have their own policies. We may disclose information where required by law or reasonably necessary to investigate fraud, protect rights or respond to valid legal requests.
9. International processing and security
Some infrastructure providers process information outside Nigeria. Applicable data-protection safeguards are required for international transfers, including suitable contractual protections where appropriate. We use access restrictions, authentication, encrypted connections and private document access controls. No online service can guarantee absolute security. Keep your password and recovery links private and report suspected account compromise promptly.
10. How long we keep information
We keep account and listing information while needed to provide the service, and requests, reviews and security records for as long as reasonably necessary for their purpose, dispute handling and applicable legal obligations. We do not promise a fixed deletion period that has not been implemented. On a valid deletion request we assess and remove or anonymise information no longer needed; legal obligations, unresolved disputes, fraud prevention and limited backup retention may require some information to be retained. Contact us for the retention position for your specific information.
11. Your rights and account deletion
Subject to applicable Nigerian data-protection law, you may request access, correction, erasure, restriction or portability of your information, object to eligible processing and withdraw consent. Email info@wemendfactory.com with the subject “Urua Ator privacy request” or “Urua Ator account deletion”. We may need proportionate identity checks before acting. Do not email a password or identity document unless we provide a secure, necessary method. You can also complain to the Nigeria Data Protection Commission at ndpc.gov.ng. Our support process is available even if you cannot sign in.
12. Children and changes to this notice
Urua Ator accounts are intended for people aged 18 or older. We do not knowingly invite children to register. Contact us if you believe a child has provided information. We may update this notice as the platform changes; the updated date appears above and material changes will be communicated through an appropriate platform or account notice.
13. Contact
For privacy, deletion or support enquiries: WEMEND FACTORY LTD, info@wemendfactory.com; telephone/WhatsApp +234 906 072 4908. Describe your request and provide an account email where relevant. Do not send passwords, authentication codes or payment details.