Terms of Service
Clear expectations for customers, businesses and delivery providers using Urua Ator.
Effective and last updated: 10 October 2026
1. Who operates Urua Ator
Urua Ator is operated by WEMEND FACTORY LTD (RC 9724752). These terms govern use of our local discovery marketplace, provider listings, enquiries and request-based bookings. By using the platform you agree to these terms. Our Privacy Policy explains how personal information is handled.
2. Eligibility and accounts
You must be at least 18 to create an account and have authority to act for any business you represent. Provide accurate information, keep credentials secure and do not share accounts or impersonate others. New public accounts must verify their email before protected actions become available. Customer, business and delivery/transport roles are public signup options; administrator access is granted only by the platform. You are responsible for activity you authorise through your account and should report suspected compromise.
3. A discovery and enquiry platform
Urua Ator connects customers with independent businesses and service providers. It is not the employer, operator or contracting party for a provider’s services unless we explicitly state otherwise in writing. Quote, delivery, accommodation and vehicle-hire submissions are requests, not confirmed reservations or guaranteed acceptance. Agree scope, availability, price, timing, cancellation conditions and responsibility for the work directly with the provider before proceeding.
4. Prices, payments and cancellations
Displayed prices are indicative unless the provider expressly confirms a final quote. The current marketplace does not collect service payments, hold escrow, guarantee refunds or provide live room inventory. Pay only through arrangements you have independently checked. Provider-specific payment and cancellation conditions should be agreed before a booking is confirmed. Future platform payment or subscription features will have clearly stated terms before activation; a displayed plan is not an automatic charge.
5. Provider responsibilities
Providers must keep descriptions, photos, prices, contact details and availability accurate and have the necessary rights to publish their content. They are responsible for applicable registrations, professional qualifications, permits, insurance, vehicle fitness and lawful delivery or hospitality operations. Do not misrepresent licences, identity, addresses, ownership or verification. You must obtain any necessary consent before uploading another person’s information or image. Customer contact details received through a request may be used to handle that request, not for unrelated spam or unauthorised resale.
6. Verification and demo listings
Email verification confirms control of an email address; it is separate from identity, business, address and vehicle review. A badge reflects the particular information reviewed, not every possible check. Verification confirms submitted information was reviewed. It does not guarantee service quality. We may request additional evidence, reject or revoke a badge, or restrict publication. Fictional demo providers and representative images are labelled and are not available for real enquiries or bookings. Customers should independently check suitability before engaging a provider.
7. Reviews and acceptable use
Reviews must reflect genuine experience, be relevant and avoid private personal information. Do not post fake or duplicate reviews, threats, discriminatory abuse, unlawful content, misleading advertising, stolen images or fraudulent listings. Do not harass users, scrape private information, attempt unauthorised access, bypass verification or send spam. Do not use delivery requests for illegal or prohibited goods. Report suspicious listings through the platform or contact support.
8. Content permissions
You retain rights in content you submit. You grant WEMEND FACTORY LTD a non-exclusive permission to store, process and display that content as necessary to operate, secure and promote your listing within the platform. Public content may be shared through profile links and indexed by search engines. This permission ends when the content is removed, except for lawful retention, backups and information already shared with others. Platform branding and original site materials may not be copied in a way that falsely implies affiliation.
9. Moderation and suspension
We may investigate reports, restrict content, suspend accounts or remove listings for fraud, abuse, unlawful activity, security concerns or breaches of these terms. When appropriate, you may contact support to request review and provide relevant evidence. Access may be restricted promptly when needed to protect users or comply with law. Removal from the platform does not automatically cancel a separate agreement you made with a provider.
10. Service availability and external communications
We aim to keep the platform available but do not promise uninterrupted access, error-free listings, successful matches or a particular number of customers. Providers may change or withdraw services. Calls, WhatsApp conversations and external links operate outside Urua Ator, and their own conditions apply. The current platform does not offer live vehicle tracking or emergency response; contact appropriate emergency services when needed.
11. Responsibility and disputes
Providers remain responsible for the services they supply and customers for the arrangements they accept. Contact the provider first about performance, pricing, cancellations or refunds, and report suspected fraud to us. We may review platform conduct but do not guarantee settlement of private disputes. Nothing in these terms excludes liability that cannot lawfully be excluded, including applicable consumer rights or responsibility for our own unlawful conduct. These terms are governed by the laws of Nigeria; disputes may be brought before a court with appropriate jurisdiction, without limiting statutory complaint rights.
12. Ending your account and updates
You may stop using Urua Ator at any time and request account deletion through info@wemendfactory.com. Deletion and necessary retention are explained in the Privacy Policy. We may update these terms as services change; the updated date will be shown and material changes communicated appropriately. Changes do not retrospectively rewrite a separate confirmed agreement with a provider.
13. Support
WEMEND FACTORY LTD · info@wemendfactory.com · telephone/WhatsApp +234 906 072 4908. For account, listing or moderation concerns, include enough detail to identify the issue without sending passwords or authentication codes.